Client: Chicago Jazz Philharmonic

Dissonance Becomes Harmony

Information clarity and reporting through a CRM so Chicago Jazz Philharmonic can continue to scale up.

Services

The Challenge

Orbert Davis’ Chicago Jazz Philharmonic uses Third Stream music to actively build bridges with communities, educate the next generation of musicians and encourage cross-cultural dialogue. With the growth in educational offerings and performances, their small team was stretched beyond their limit. They required a way to track and measure donor, volunteer and participant information to truly get a 360-degree of their organization.

The Solution

Through a ‘deep dig’ through their data and internal operations, the right tools and processes were identified and documented. Salesforce.com was implemented so they can continually benchmark, improve and understand their organization at a whole new level. In-depth training for each of the different user groups (system administrators, program managers/educators, and development team) so they could use and maintain their own system effectively.

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